Privacy Policy
Last updated: 15 May 2025 · Applies to: toyveda.shop and our WhatsApp ordering channel
We've written this policy to be readable, not just legally complete. If something is unclear, message us on WhatsApp (+91 87962 48234) and we'll explain it plainly.
1. Who we are
Toyveda is a retail business selling toys, gifts, and home décor, operating primarily through toyveda.shop and WhatsApp. We are based in Greater Noida West, Uttar Pradesh, India. References to "we", "us", or "Toyveda" in this policy mean our business and team.
2. What information we collect
When you place an order
- Your name
- Delivery address (flat number, block, society, city)
- WhatsApp number or phone number
- Order details (items, quantities, special instructions)
When you browse the website
- Pages visited, time spent, browser type, and device type — collected automatically via standard web server logs and, if enabled, analytics tools. This data is anonymous and aggregated.
- Cookies — see our Cookie Policy for the full breakdown.
When you contact us on WhatsApp
- Your WhatsApp display name and number
- The content of your messages to us
We do not collect credit or debit card numbers. We do not accept card payments — all orders are Cash on Delivery.
3. Why we collect it and what we do with it
| Data | Why we collect it | How long we keep it |
|---|---|---|
| Name, address, phone | To fulfil and deliver your order; to contact you if there's a problem | 3 years from last order, then deleted |
| Order details | Order fulfilment, dispute resolution, accounting records | 7 years (as required by Indian GST law) |
| WhatsApp messages | Customer support and order confirmation | Until you ask us to delete them |
| Website analytics | Understanding which pages are useful; improving the site | 26 months, then automatically purged |
We do not sell your data. We do not share it with advertisers. We do not use it for any purpose beyond operating our business and serving you.
4. Who we share your data with
We share the minimum necessary information with:
- Delivery partners — your name, address, and order details so they can make the delivery.
- Accounting software — order totals and dates for our financial records. No personal contact details beyond what's required for a tax invoice.
- WhatsApp (Meta Platforms) — when you message us on WhatsApp, your messages pass through Meta's infrastructure under their own privacy terms.
We will disclose information to government authorities or courts only if legally required to do so under Indian law.
5. Your rights
You can ask us to:
- Show you what personal data we hold about you
- Correct anything inaccurate
- Delete your data, where we're not legally required to keep it
- Stop using your data for a particular purpose
To exercise any of these rights, message us on WhatsApp (+91 87962 48234) or email us. We'll respond within 15 working days.
6. Cookies
We use a small number of cookies to make the website work and to understand how it's being used. Full details are in our Cookie Policy.
7. Children's privacy
Our website is intended for adults purchasing toys and gifts. We do not knowingly collect personal data from children under 13. If you believe a child has sent us their personal data, please contact us and we will delete it promptly.
8. Changes to this policy
If we make material changes to this policy, we'll update the "Last updated" date at the top and, where appropriate, notify regular customers via WhatsApp. Continuing to use the site after a change means you've accepted the updated policy.
9. Contact us
For any privacy question or request:
WhatsApp: +91 87962 48234
Website: toyveda.shop
Address: Greater Noida West, Uttar Pradesh, India